Shipping/Dispatch

Please note we aim to dispatch all in stock items within 2 working days from ordering. Items ordered that are not held in stock are dispatched usually within 7-10 working days, although you will be given a time frame for this once an order is received.

Items are processed in the order they are received, if you wish to have priority ordering, please contact DDC Vinyl direct.

During certain times throughout the year, these times may be extended due to excessive orders. These times include but are not limited to Christmas, Mother's/Father's Day and Valentines Day.

Please remember to allow adequate time when ordering an item for a specific date/event.

Note your items will only be dispatched to the address given when ordering. Please check these are correct upon the time of ordering as items cannot be claimed as missing if delivered to an incorrect address.

Please note all orders are shipped via Royal Mail or other suitable courier

Returns

Returning an item due to damage/defective item

Please keep the original packaging and contact DDC Vinyl immediately to authorise a return.

Your item will then be required to be returned in its original packaging, or with its original packaging if required.

It will need to be packaged securely and returned to the address on our contact page, with a receipt received by yourself as proof of posting.

Once received, your item will be examined and if found to be faulty/damaged upon receipt, cost of the item and postage refunded to yourself, or a replacement offered.

For further details on returns, please see item 12.4 in our terms and conditions.